Frequently Asked Questions

Q: Is NoticeNinja an online system?

A: Yes, NOTICENINJA is a cloud-based Saas solution

Q: Can it manage local and city notifications?

A: Yes, NOTICENINJA can manage notifications from any location in the U.S. or around the globe.

Q: Can NOTICENINJA manage multiple tax periods?

A: Yes, it manages notices from multiple tax periods and years.

Q: Does it have template letters?

A: Yes, the system comes with preformatted letters for account and agency communications.

Q: Can it generate reports to show how things are going?

A: Yes, NOTICENINJA has dashboards and reports to help manage the workload and notice volume.

Q: Can NOTICENINJA create an alert or follow up?

A: Yes, you can create an alert at the account level that will pop up when anyone opens a screen associated with the account.

Q: Does it allow me to change my workflows?

A: Yes, all workflows can be customized to meet individual client needs.

Q: Can I add in other dropdown options on the app?

A: Yes, all dropdown menus can be modified by the users to meet their unique needs.

Q: Does NOTICENINJA automatically assign notices?

A: Yes, we have a rule-based system that can manage multiple level rules.

Q: Can it track agency calls and hold times?

A: Yes, through its call agency function, NOTICENINJA tracks who called, when they called, and how long each call lasted for.

Q: Can NOTICENINJA track agency agents (contacts) with phone and email?

A: Yes, it has a module to track and manage all agency contacts and other related information.

Q: Can it track agency PIN/FIN login and passwords?

A: Yes, at the system level for CAF# and at the user level for individual IDs.

Q: Can I add notes on how to manage individual notice?

A: Yes, in the notice guidance, users can add notes for all to see when managing a workflow.

Q: Does NOTICENINJA track the agency form numbers (CP200)?

A: Yes, it has a library of all agency form numbers in the system; if one is not already there, you can add it in.

Q: Does your company have a system that can be installed?

A: Yes, if you need to use an installed program, we also offer ANTS.

Q: Can any of your solutions be used for notifications from other countries?

A: Yes, both NOTICENINJA and ANTS can manage notices from any country.

Q: Does your company offer services to help with backlogs?

A: Yes, we offer services to help our clients when they face more notices than they have the staff to manage them—we can step in and help close out the backlog.

Q: Does your company provide any other services?

A: Yes, we offer consulting services to better manage agency notices and other related functions within the tax department. Need a list of services? We will provide them upon request.

Q: Is NoticeNinja an online system?

A: Yes, NOTICENINJA is a cloud-based Saas solution

Automate your tax notice management and compliance.

Markets served include corporations, service providers, CPA’s and compliance firms.

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Frequently Asked Questions

Does NOTICENINJA automatically assign notices?

Yes, NOTICENINJA is corporate tax notice compliance software that automates key workflows including notice assignments. The platform employs a rule-based system that can manage multiple level rules and ensure notices are directed to the appropriate stakeholder. As a result, you’ll never have to worry about notices being misdirected or slipping between the cracks.

Can it generate reports to show how things are going?

Yes, NOTICENINJA’s dashboards and advanced reporting capabilities will give you a bird’s eye view of the tax notices your organization receives – and deep insight into liabilities and opportunities. With NOTICENINJA’s tax notice management and resolution software, you can accurately assess where notices are coming from and how much time and money you expend per jurisdiction. That insight will allow you to get to the root cause of your tax compliance challenges, so you can reduce notice volume and better manage workloads.

Does your company offer services to help with backlogs?

Yes, we do.

Backlogs are common and can create a vicious cycle. When organizations have a backlog of notices to respond to – and lack the manpower to tackle them – it’s easy for notices to fall by the wayside. When notices aren’t addressed promptly, issuing agencies will send duplicate or sequential notices, which exacerbates the existing backlog.

If your organization is struggling, NOTICENINJA can help close out your backlog of notices – and empower you to remain backlog-free. The platform’s automated workflows and due date tracking and document management functionalities enable organizations to resolve notices within 30 days, eliminating the cycle of follow-up notices and growing backlogs.

Can NOTICENINJA track agency agents (Contacts) by phone and email?

Yes, NOTICENINJA’s tax resolution software has a module that allows you to track and manage all agency contacts and other related information. Within the module, you can view contacts’ addresses, links and login information, which eases traditional change management challenges. Users can also include notes about specific jurisdictions and contacts to streamline notice resolution.